Privacy Policy

Last updated: 9 September 2026

This policy explains what information Ember Chimney Sweepers collects through this website, why we collect it, and what we do with it. If anything here is unclear, call us on (630) 451-4178 and we will explain it plainly.

Who we are

Ember Chimney Sweepers is a chimney service business based at 1039 Station Dr, Oswego, IL 60543, operating this website at emberchimneysweepers.com.

What we collect

Information you give us. When you submit our contact or newsletter form we receive the name, email address, phone number, and message you provide.
Basic technical data. Our host records standard server logs including IP address, browser type, and pages requested. This is ordinary web-server operation.
Local browser storage. We store your light or dark theme preference and whether you have dismissed the cookie notice. This information stays in your browser and is never transmitted to us.

How we use it

We use the details you submit solely to respond to your enquiry, arrange and carry out chimney work, and, if you signed up for it, to send seasonal reminders. We do not use your information for automated decision-making or profiling.

What we never do

We do not sell, rent, or trade your personal information to anyone. We do not share it with third parties for their marketing purposes.

How long we keep it

Enquiry and job records are retained while there is a business reason to hold them, typically for our service history and warranty purposes. Newsletter subscriptions are held until you unsubscribe. Ask us to delete your information at any time and we will.

Cookies and similar technologies

This site uses minimal browser storage for the preferences described above. Any additional cookies are set by WordPress or our security and caching software for normal site operation, not for advertising or cross-site tracking.

Third parties

Our contact form is provided by WPForms and our site is hosted by DreamHost; both process data on our behalf in order to operate the site. Our contact page embeds a Google Maps frame, and Google may set cookies when that map loads.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Unsubscribe links appear in every newsletter email. Contact us on (630) 451-4178 or through our contact page.

Changes

If we change this policy we will update the date at the top of this page.